Our products are designed to last with the same appearance over time, provided they are used and cared for properly.

Our shipments take 24-48 hours. Once you place your order and it's shipped, you'll receive a tracking code so you can track your package.

The number you see as the size is not in cm, but in American sizes. For example: size 20 is equivalent to 51 cm, size 22 is equivalent to 56 cm, size 24 is equivalent to 61 cm, and size 26 is equivalent to 66 cm. Remember that on each product page, there is a sample photo to show you the length of each chain.

Yes, and there's no additional cost. When you reach the end of the payment screen, choose the cash on delivery option and your order will be placed. Just wait for the product to arrive at your home and you can pay in cash to the same delivery person who will deliver the package to you.

The watches all come in the same size, with extra links to fit any wrist. Once you receive it, you can easily adjust it to your liking, as we ship it this way so each customer can customize the watch to their liking.

All of our gold-plated products are gold-plated in varying purities. This doesn't mean the piece is entirely gold. Rather, we use strong and durable materials as the base of the jewelry and cover it with this gold plating to give it the color and appearance of solid gold jewelry, but at a much lower price. Although the jewelry contains gold, the amount of gold is less than that of solid gold jewelry.

You can contact us in any way that's most convenient for you to manage an exchange or return. You can do so on our Instagram account, on the WhatsApp icon on our website, or by emailing us at sales@thegolddealers.com.

Don't worry, all packages are delivered twice. If you're not home either time, we'll store your package at the post office closest to your home so you can pick it up at your convenience.